At Broadfeet Motorsport Equipment, LLC., we strive to provide our customers with the best possible shopping experience. We offer a standard 30-day return policy on the majority of our Broadfeet® products. However, please note that some products may be deemed non-refundable or non-returnable. In addition, products from other brands that we sell may be subject to a 14-day return policy and a 20%-25% restocking fee. If you’re unsure about the return policy for a specific product, please consult your sales representative prior to purchase to avoid any confusion. Note, you must present your original packaging and documentation to ensure a successful return process. To be eligible for a return, the item can not be used, modified or installed in any form. It must be in the same condition that you received it, original packaging will be required. To complete your return, proof of purchase / invoice is required from one of the above purchasing method.  The following items are non-returnable:
  • Used, Modified, or Previously Installed Product
  • Custom Fabrication Work
  • Custom Powder Coat Product
  • Modified Bracket Kit
  • Gift Card and Voucher

Refund Procedure

1. Submit a request back to your original purchasing method or an inquiry to broadfeetsales@gmail.com. 

2. You will receive a return merchandise authorization (RMA) identification number, in which, you must attach that number on your returning package. 

3. Ship or drop-off your item back to 25A Denton Ave, New Hyde Park, NY 11040. Note, the buyer is responsible for the return shipping label. Shipping label may be purchased via a third-party shipping carrier such as FedEx, UPS, or USPS where a copy of the tracking number is valid.

4. Once the package is returned and inspected, a refund will automatically be processed within 2-5 business days to the original payment method only. If the package is returned with missing hardware or minor defects, a 15% to 25% restocking fee will be applicable. If the package is returned in a non-returnable condition, a refund can not be credited back to your account, and the item will be disposed. 

Note: “Special Order” items (stated prior to purchase) will automatically result in a 25% restocking fee. Final sale priced item can not be refunded. Seeking additional credit for your product installation by another vendor is not acceptable and can not be honored. 

Late or Missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank, there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at broadfeetsales@gmail.com or over the phone at (718)302-1787 between 9am to 6pm.